Last month, a VW Atlas came into our service bay two days before a planned trip to Spruce Knob. The owner had noticed a slight shimmy at highway speeds but figured it was nothing serious. After pulling the wheels, we found a badly worn rear differential mount, low transfer case fluid, and two tires with…
There’s a particular kind of road condition that only locals understand — the kind that shows up twenty minutes after a summer storm rolls through Harrison County, where a perfectly drivable gravel road becomes a moving slick of mud and loose stone that coats everything underneath your vehicle from the front splitter to the rear…
Last October, a 2019 Volkswagen Jetta arrived at our service bay three days before its registration renewal deadline after its owner had put off scheduling the state inspection for two months. The vehicle failed on two counts: a cracked windshield that had been spreading slowly since a rock strike on US-50 near Clarksburg and a…
Last April, a 2020 Volkswagen Jetta arrived at our service bay after its owner had spent three months chasing a persistent check engine light through two different general repair shops in the Bridgeport area. Both shops had used standard OBD-II scanners, replaced parts based on the generic codes they pulled, and cleared the light each…
A Volkswagen Taos owner came into our service bay last month after a ticking noise had developed during his morning commute on I-79 northbound between the Bridgeport interchange and the Morgantown exits. He had been using a full synthetic oil that met a general API rating but carried a viscosity grade that was outside Volkswagen’s…
A Volkswagen Arteon owner came into our showroom last month after reading about the ID.7’s arrival in the US market and wanting to understand whether a premium electric sedan was a realistic choice for his driving pattern, which included a daily I-79 commute between Bridgeport and Morgantown, regular US-50 runs toward Parkersburg, and a monthly…
A Volkswagen Tiguan owner came into our service bay last month after a ticking noise had developed during his morning commute on I-79 between Bridgeport and Morgantown. He had been using a conventional oil that met the general API rating but not Volkswagen’s specific full synthetic requirement, reasoning that oil was oil and the savings…
A Volkswagen Atlas owner came into our service bay last month after an independent shop on US-50 near Clarksburg had performed an oil change and multi-point inspection on his vehicle. Two weeks later, a check engine light appeared during his I-79 commute between Bridgeport and Morgantown. When our technician connected the factory diagnostic system, the…
A Volkswagen Passat owner came into our service bay last month after noticing a grinding noise during braking on the descent from the US-19 and I-79 interchange toward downtown Clarksburg. He had been told at his last oil change six months earlier that his brakes had plenty of life remaining. He had driven 8,000 miles…
A Volkswagen Tiguan owner came into our service bay last month after noticing a ticking noise from the engine that had developed gradually over several months of commuting on I-79 between Bridgeport and Morgantown. He had been following the oil life monitor exclusively and stretching his oil changes to 12,000 and 13,000 miles, assuming the…
